Return, Refund & Exchange Policy

At SKN GLD, we take pride in providing high-quality personal-care products while maintaining strict sanitary practices. Due to the nature of our products, all sales are final and we do not accept returns or offer refunds.

Exchanges

We may accept exchanges for unopened and unused products within 7 days of delivery. Items must be in their original condition and packaging.

Exchanges are not available for products that have been opened, used, or altered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging when applicable.

Once verified, SKN GLD will provide a replacement or appropriate exchange at no additional cost.

Scent & Product Preferences

Because fragrance preferences and product experiences are personal, we cannot offer refunds or exchanges simply because you do not prefer the scent, texture, or feel of a product after opening or using it.

We encourage customers to carefully review product descriptions and scent profiles before placing an order.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been processed or shipped, it is subject to our final-sale policy.

Contact Us

For questions regarding an exchange, damaged order, or incorrect shipment, please contact SKN GLD as soon as possible with your order number and details about the issue.

Thank you for understanding and for supporting SKN GLD — Luxury for Your Skin.